At Iridium Hotel we stress the importance of privacy and are committed to earning the trust of our guests by adopting high standards for the protection of personal information.
Our policy outlines the type of personal information we collect and receive, the circumstances in which we collect or receive personal information, the policies and procedures we have established outlining its use and storage, and for sharing certain types of personal information in certain limited circumstances, the procedures you should follow if you have any questions or requests in respect of your personal information or our policies and procedures and the person to whom such questions or requests should be directed, and the means by which to communicate with that person.
In this policy, personal information means information about you that is personally identifiable like your name, address, e-mail address or phone number, and that is not otherwise publicly available and is not part of your work identification.
It also includes information on guest preferences and usage, when such information is supplied to or recorded by Iridium Hotel in the course of transacting business with an individual.
The Privacy Protection Policy does not apply to information regarding Iridium Hotel customers.However, such information is protected by other Iridium Hotel policies and practices and through contractual arrangements.
HOW YOU MAY PROVIDE US YOUR PERSONAL INFORMATION
1.By making a reservation or by using Iridium Hotel services.
2.By registering on the Everyone’s an Original website.
3.By providing it to us in communications regarding service delivery such as comment cards.
4.By providing the information to us by participating in a marketing initiative.
5.By visiting our website.
Below we will outline the type of information normally collected in each of these circumstances, the reasons for doing so, how we will use it and store it.
MAKING A RESERVATION
When making a reservation or using Iridium Hotel services it is necessary to have information in order to identify you, contact you and to process your purchase and requests.This information usually includes your name, address, phone number, e-mail address, credit card number and expiration date, and language preference.It may also include, if you choose to share that information with us, your preferences regarding the delivery of your service such as type of room, type of bed.
From time to time, we offer packages or other services that involve third parties.If you are Taking such package or service, your personal information will be shared with that third party to the extent necessary to provide that service and process the purchase or request.
Iridium Hotel may use the information you provide to send you offers and information about Iridium Hotel services and those of select third parties.Your information will not be given to these third parties but rather the offer of the third party will be provided to Iridium Hotel which will manage the distribution.
REGISTERING ON THE EVERYONE’S AN ORIGINAL WEBSITE
Individuals interested in sharing their experiences at Iridium Hotel may wish to do so through our Everyone’s an Original website. Although registration is not required to view the site, it is required to enable sharing and other functions on that website. The personal information you provide during registration is used to validate your identity and to enable us to manage and administer your contributions to the website, and to contact you regarding your contributions or use of the website. We may also use your information to contact you about updates or changes to the website, shared content that may be of interest to you, or other offers and information related to Iridium Hotel or marketing partners whose products and services may be of interest to you.
INFORMATION PROVIDED TO US IN COMMUNICATIONS REGARDING SERVICE DELIVERY SUCH AS COMMENT CARDS
Information provided to us in such a fashion will be used solely for the purpose of recording your comments, communicating with you in respect of them, reviewing them with the subject hotel and hotel personnel, for the purposes of recognizing employees for excellence of service delivery and for developing improvements in service delivery.
IRIDIUM HOTEL OFFERS YOU THE ABILITY TO RECEIVE TARGETED, TIMELY NOTIFICATION OF TIME SENSITIVE OFFERS
To sign up for this service we require you to provide us with your e-mail address, first name, last name, language preference, and country of residence.You may unsubscribe at any time using the link provided on every e-mail message and you will no longer receive e-mail offers and promotions for the specified subscription or website, as the case may be.You may at any time in the future opt-in to receive e-mail offers.
WHY WE COLLECT PERSONAL INFORMATION
1.To establish and maintain a responsible commercial relationship with you and to provide ongoing service.
2.To understand your needs and preferences.We maintain a record of the products and services you receive from us and we may ask for additional information so that we can serve you better. For example, we may record your preference for type of room.
3.To develop, enhance, market or provide products and services.For example, we look at our guests' use of our services so that we can better understand how to improve our services.
4.To manage and develop our business and operations.For example we analyze guest patterns of usage of our hotels and services to help us manage them efficiently and plan for future growth.
5.To meet legal and regulatory requirements.
1.Iridium Hotel will not collect, use or disclose your personal information for any other purpose than those identified above, except with your consent.
2.Iridium Hotel will protect your personal information with appropriate security safeguards.
3.Iridum Hotel will take appropriate steps to protect the confidentiality of your personal information when dealing with third parties.
4.Iridium Hotel will strive to keep your personal information as accurate and up to date as is necessary for the purposes identified above.
5.Iridium Hotel will honour your request to access your personal information in as timely fashion as is reasonably possible.
You are always free to refuse to provide personal information to us.
However, in either case, this may limit our ability to serve you.